Mellow Knit Shoes

Delivery Information

Thank you for choosing JONATS. We are committed to providing reliable and carefully handled delivery for every order. Please review our delivery information before placing your order.

1. Shipping Destinations

We offer shipping across all U.S. states and territories, as well as international shipping.

Most U.S. and international orders are delivered within 7–12 business days after processing.

We are currently unable to ship to APO/FPO/DPO military addresses.

2. Order Processing

Orders are usually processed within 1–2 business days before shipment.

During peak seasons, holidays, promotional periods, or special circumstances, processing times may be slightly longer.

3. Delivery Time

Most U.S. and international orders are delivered within 7–12 business days after processing.

Delivery times may vary slightly depending on the destination, local carrier service, holidays, weather conditions, customs clearance, or other factors beyond our control.

4. Shipping Rates

Free shipping is available on orders $69+.

For orders under $69, a flat-rate shipping fee of $4.99 applies.

If any additional shipping cost applies to your destination, the final shipping cost will be shown at checkout before payment.

5. Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an incorrect address, please contact us as soon as possible at support@jonats.com.

Once an order has been shipped, address changes may no longer be possible.

We are not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

6. Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country or region.

When applicable, JONATS will cover the required customs duties or import taxes for your order.

Customers will not be asked to pay additional customs duties or import taxes separately after checkout.

7. Lost or Damaged Packages

While we make every effort to ensure your package arrives safely, occasional shipping issues may occur.

If your package is lost or arrives damaged, please contact us at support@jonats.com as soon as possible. Our customer support team will assist you in reviewing the issue and finding a suitable solution.

8. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking link provided to check the delivery status of your order.

9. Contact Us

If you have any questions about shipping or your order, please contact us at:

support@jonats.com

Return & Exchange Policy
We are committed to providing a high-quality shopping experience and ensuring your satisfaction with your purchase. If you are not fully satisfied with your order, our return and exchange policy is here to help you. Please carefully read the following terms:
1. Return & Exchange Period
You can request a return or exchange within 30 days of receiving the product.
The returned or exchanged product must be unused, unopened, and in its original condition with all packaging and tags intact.
2. Eligible Products for Return & Exchange
The following products are eligible for return or exchange:
Unused and unopened products.
Products with intact packaging and tags.
Requests submitted within the allowed return period.
Note: The following products are non-returnable and non-exchangeable:
Custom products (e.g., personalized items).
Gift cards, digital products, or downloadable products.
Products that have been used or damaged after receipt.
3. Return & Exchange Process
Step 1: Please contact our customer service team and provide your order number, product details, and the reason for return or exchange. You can reach out to customer service through our website or email.
Step 2: Once we receive your return/exchange request, we will provide the return address and further instructions.
Step 3: Return the product along with all accessories, packaging, and tags to the provided address. Please ensure that the product is unused and the package is not damaged during transit.
Step 4: After we receive the returned item and complete the inspection, we will process your refund or exchange.
4. Refund Policy
Once your returned product passes inspection, the refund will be issued to your original payment method. Refund processing typically takes 5-10 business days, depending on your payment method.
Please note that the refund amount will not include the original shipping fees unless we shipped the wrong product or the product has a quality issue.
5. Exchange Policy
If you wish to exchange the product, we will process the exchange accordingly. Please note that exchanges are only allowed for products of the same category and value.
If you wish to exchange for a higher-priced product, you will need to pay the price difference. If you exchange for a lower-priced product, we will refund the difference.
6. Shipping Costs
If the product has a quality issue or we shipped the wrong item, we will cover the return shipping costs.
If the return or exchange is due to personal preference (e.g., size or color issues), the return shipping cost will be borne by you.
7. Damaged or Defective Items
If your product is damaged during shipping or has a quality issue, please contact our customer service team immediately and provide proof (e.g., photos). We will resolve the issue as soon as possible to ensure your satisfaction.
8. Special Notes
We reserve the right to make the final decision on all return and exchange requests.
Please ensure that the product is properly packaged during the return process to avoid any damage during transit, which may affect your refund or exchange.
We are committed to providing a satisfying shopping experience and ensuring that every customer can easily enjoy our high-quality products. If you have any questions or need further assistance, please feel free to contact our customer service team.

A: Yes. They are designed for everyday comfort, including walking, playtime, daycare, and casual outings.

A: Yes. The stretchy slip-on opening and back pull tab make them easier to put on and take off than many traditional sneakers.

A: Yes. The outsole is made with textured TPE material for better grip and everyday traction.

A: No. They are lightweight and flexible, which helps make walking and movement easier for little kids.