Shipping Policy
Delivery Information
Thank you for choosing JONATS. We are committed to providing reliable and carefully handled delivery for every order. Please review our delivery information before placing your order.
1. Shipping Destinations
We offer shipping across all U.S. states and territories, as well as international shipping.
Most U.S. and international orders are delivered within 7–12 business days after processing.
We are currently unable to ship to APO/FPO/DPO military addresses.
2. Order Processing
Orders are usually processed within 1–2 business days before shipment.
During peak seasons, holidays, promotional periods, or special circumstances, processing times may be slightly longer.
3. Delivery Time
Most U.S. and international orders are delivered within 7–12 business days after processing.
Delivery times may vary slightly depending on the destination, local carrier service, holidays, weather conditions, customs clearance, or other factors beyond our control.
4. Shipping Rates
Free shipping is available on orders $69+.
For orders under $69, a flat-rate shipping fee of $4.99 applies.
If any additional shipping cost applies to your destination, the final shipping cost will be shown at checkout before payment.
5. Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an incorrect address, please contact us as soon as possible at support@jonats.com.
Once an order has been shipped, address changes may no longer be possible.
We are not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
6. Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country or region.
When applicable, JONATS will cover the required customs duties or import taxes for your order.
Customers will not be asked to pay additional customs duties or import taxes separately after checkout.
7. Lost or Damaged Packages
While we make every effort to ensure your package arrives safely, occasional shipping issues may occur.
If your package is lost or arrives damaged, please contact us at support@jonats.com as soon as possible. Our customer support team will assist you in reviewing the issue and finding a suitable solution.
8. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
You can use the tracking link provided to check the delivery status of your order.
9. Contact Us
If you have any questions about shipping or your order, please contact us at: